In EL.Bags we send our products to any part of Greece, Cyprus, Bulgaria and Romania, in the most reliable and economical way. More destinations are soon to be available.

Shipment is done via a courier agency of our choice and requires 1 to 3 working days depending on the region.


Returns

Should you wish to return a product purchased, you can do it easily and quickly.


Return policy


1. The claim for refund must be made within 15 working days from receiving your order.

2. The product must be unused and in its original condition.

3. The product must bear all labels and safety clip in place, as well as the original packaging.

 

Return Process

  • Step 1: Fill out the returns form and return the product.
  • Step 2: Use the packaging in which you received the product.
  • Step 3: Send the package via the courier agency from which you received your order to our address.


We guarantee to refund your money within 30 days from the date we receive the products.

The only costs incurred are the delivery costs and they are not refundable. If the return is necessary due to our fault, we apologize and we assure you to cover the cost of return and send the right product back to you.

We would like you to note that if the product we receive does not meet the above requirements it will be returned to you with the charge of the shipping.

For more information you can always contact us via the contact form or email: info@tsantilis.com. Alternatively you may call us at +30 210 9836610, from Monday to Friday, 10:00 - 18:00.